Shipping Costs and Type of Service
Shipping is free within Australia for all orders over $60, under $60 is $12. Shipping to New Zealand is $35.
We use a "signature required" service by Australia Post. All shipments have a tracking number and will not be delivered without the driver viewing an ID and getting a signature for proof of delivery. If you are not at the address, usually a second attempt to deliver the products, will be made. If you are still not at the delivery address, a card will be left, requesting you pick up the shipment from your closest Australia Post office, using your ID.
Products leave our Brunswick, Victoria warehouse next day, during business days. Australia Post usually delivers 1-3 days. Please use this Australia Post link and use the data below to work out the delivery turnaround time.
- enter from address as 3056
- enter your postal postcode
- enter approximate dimensions 30 X 40 X 15
- enter approximate kilos 2
- Press continue
- Under the words Regular, you will find the approximate delivery time.
We do not offer express delivery service.
We only provide exchanges for wrong size or to change to a design of the same or greater value. Our exchange policy lasts for 30 days from purchase date only. We do not offer refunds. To complete your exchange, we require a receipt, order number or proof of purchase.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be returned in the original undamaged packaging. We require that products are returned at the senders cost, using a signature required and tracking service and we will send out a new pair to you free freight, for one exchange.
Socks or cleaning products are exempt from being returned.
Please do not send your purchase back to the manufacturer, without contacting firstname.lastname@example.org, with your request. We will endeavour to answer your query within 48hrs on regular business days. We will run through your specific request and send delivery instructions and a Return Authorisation form to include in the shipment.